Customers may request an exchange if the product meets our standard exchange conditions.
- Exchange requests must be submitted within 7 days.
- Exchange allowed for the wrong item, wrong size, wrong color, or quality issues.
- Items must be unused, unwashed, and unaltered.
- Tags and packaging must be intact.
- Exchange depends on stock availability.
- Each item can be exchanged only once.
EXCHANGE NOT ALLOWED
Certain products are restricted for exchange due to hygiene, usage, or policy rules.
- Discounted, sale, or promotional items.
- Full-priced items during storewide sales.
- Stitched unstitched items.
- M. Luxe Fabric.
- Used, washed, altered, or damaged items.
- Missing tags/labels/packaging.
- Accessories (if applicable).
EXCHANGE VALUE POLICY
Exchanges must be made with items of equal or higher value.
- Exchange allowed with equal or higher value products.
- Additional payment required for higher-value items.
IF STOCK NOT AVAILABLE
If the requested size/design is unavailable, customers must select an alternative product.
- Money refund will not be issued for unavailable sizes/designs.
- Customers must choose another item of equal or higher value.
- Additional payment required for higher-value items.
EXCHANGE PROCESS (BANGLADESH)
Customers may exchange online purchases through online requests or outlet support.
- Exchange available online or at the nearest outlet.
- Depends on stock availability.
- No delivery charge for exchange shipments.
- Exchange delivery takes 7–10 days.
EXCHANGE PROCESS (INTERNATIONAL)
International customers must process exchange within Bangladesh upon product return.
- Exchange only at Maria B Bangladesh outlets.
- Customers staying in Bangladesh may request home-delivery exchange.
- No charges apply if the item is brought by hand.
- Items cannot be exchanged at Maria B outlets abroad.
- Family/friends may bring items to Bangladesh for exchange.
- Courier-sent items from abroad require customer-paid shipping/customs.
- Exchange allowed with equal/higher value items only.
- Alternative product selection required if stock is unavailable.
