Sapphire Bangladesh is deeply committed to protecting the personal information of every customer who interacts with our website, www.sapphiredgd.com.
1. Information We Collect and Why We Collect It
1.1 Personal Details During Online Shopping
When you place an order, we collect your name, phone number, email address, billing and shipping address, product details, and payment-related information. This information is necessary to process your order and deliver products.
1.2 Account Registration Information
Creating an account allows you to save delivery details, view order history, and enjoy a faster checkout experience.
1.3 Newsletter Subscription Information
If you subscribe to our newsletter, we collect your email address to send promotional updates. You can unsubscribe at any time.
1.4 Customer Support Interactions
When you contact customer support, we collect relevant information to resolve your inquiries and improve service quality.
1.5 Browsing, Technical & Usage Data
We collect technical data such as IP address, browser type, device information, and pages visited to improve website performance and security.
1.6 Cookies and Tracking Technologies
Cookies help us personalize content, remember preferences, and analyze website traffic. You can manage cookie settings in your browser.
2. How We Use Your Information
2.1 Order Processing & Delivery
Your information is used to confirm payments, prepare orders, and coordinate deliveries with courier partners.
2.2 Customer Support
We use your data to respond to inquiries, handle complaints, and provide effective customer service.
2.3 Website Improvement & Personalization
Aggregated data helps us improve website navigation, performance, and user experience.
2.4 Marketing & Promotional Communication
With your consent, we may send promotional messages via email or SMS. All communications comply with local regulations.
2.5 Security & Fraud Prevention
Technical and transactional data helps us detect fraudulent activity and protect customer accounts.
3. How We Share Your Information
3.1 Courier Partners
We share only essential delivery information with courier partners to ensure successful order fulfillment.
3.2 Payment Gateways
Payments are securely processed through trusted gateways such as bKash, Nagad, and SSLCommerz. We do not store card details.
3.3 Technology Partners
Trusted service providers assist with hosting, analytics, communication tools, and system maintenance.
3.4 Legal Authorities
Information may be disclosed if required by law or legal process.
4. How We Protect Your Information
We use secure servers, encryption, and restricted access controls to protect personal data from unauthorized access.
5. Your Rights
You have the right to request access, correction, deletion of your data, or opt out of marketing communications.
6. Data Retention
Personal information is retained only as long as required for legal, operational, or contractual purposes.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Policy Updates
This policy may be updated periodically. Any changes will be posted on this page.
9. Contact Information
Sapphire Bangladesh
Operated by Closet Social Limited
🌐 www.sapphiredgd.com
📧 care.sapphirebgd@closetsocialbd.com
📞 +8801332510552
