- Returns are not allowed after delivery.
- Sale, stitched, used, damaged, or M. Luxe items cannot be returned.
- Missing tags/packaging void return eligibility.
REFUND POLICY: ADVANCE / FULL PAYMENT
Refunds apply only to eligible unshipped or mistaken payment cases.
- Refund applies only to unshipped orders.
- Applies to duplicate/mistaken payments.
- Not applicable for shipped/delivered orders.
- Not applicable when stock unavailable—exchange required.
- Not applicable for sale/discounted items.
- Not applicable for stitched/unstitched items.
- Not applicable for M. Luxe Fabric.
- Not applicable for used/altered items.
REFUND TIMELINE: ADVANCE / FULL PAYMENT
Refund timelines depend on payment provider processing.
- SSLCommerz card refunds: 7–10 working days.
- bKash/Nagad refunds: 10–15 working days.
- COD refunds issued through alternative methods—not cash.
NON-REFUNDABLE CHARGES
Certain fees cannot be refunded due to third-party or operational costs.
- Delivery charges are non-refundable.
- International shipping charges are non-refundable.
- Customs or tax fees are non-refundable.
- Return courier costs are non-refundable.
